Buying Guide for NC Business Telephone Systems
It is important to consider these points before making a
decision to purchase a new or refurbished telephone system.
1. Size- What is the minimum size system you can start
with? A start up company will usually go with the minimum requirement. Most basic startup systems are 4
outside lines and capable of 8 to 12 telephones. Many small
systems are designed to stop at 6 lines and go to 12 phones.
A larger cabinet would need to be purchased later on to grow
larger. This would cost more money down the road. A system with 6 lines means 6 people can be using the phones
for outside calls at the same time.
No more calls can come into the business while this is
taking place. Key point is: Can the main cabinet be expanded for growth
and how large?
2. Easy to Understand- Are the user guides and procedures easy to grasp and
understand? How much lost time from work will it take to understand the features and functions of the
There are easy to use and understand telephone systems
available. Is a live demo system available?
3. Easy to Program - Make Changes- Does it take a programmer to make simple
changes on your system? How many features are accessible to the user and is it easy for the office manager to
Voicemail passwords, speed dial numbers, feature buttons on
the phones, undelete messages, change the company greeting, go into an employee's mailbox and retrieve sales
info [ extended absence ]
4. Features and Future
Features - The system must be
feature rich and have the ability to add features in the future. Even if the features don't apply right now, it
will save money down the road if a feature is needed.
Find me is one feature I can think of that may not be needed
when you buy, but would be valuable in the future. If you are away from the office, it is possible for the
system to forward the urgent calls to your cell phone.
Or add ACD to your system in the future. ACD is a application
that puts your caller in a holding pattern until to next representative becomes available.
Some additional current features
are integration into your desktop computer . Messages get delivered to your email, calls get stored on your pc,
manage your phone from your pc, allow callers to find you if you are out of the office.
Live recording of any call, ability to store speed dial
numbers, and the list goes on. The object is to save time, get organised and let the phone system work for
5. Serviceability and Remote
Services- Typically a technician is
needed to change greetings or profiles in the system. Can this be done remote? Does the system have remote
capacity to let a technician make changes from their office? This can save time and money.
Is that price really that good? If the above details are compared and factored in,
that should give you an idea what it will cost now and if there will be ongoing cost factors.
Many companies require additional money for additional
features. Some Business Telephone systems have all the bells and whistles already built in. Thus saving a boat
load of money in the future.
7. Protection- Brown outs, power fluctuation, surges and lightning are
enimies to your system. Every time the power fluctuates hard, it stresses the components and shortens the life
of the circuit. A good Uninterruptable Power Supply should be put on the power source of your
8. Design- Is the voice mail and phone system separate? A unified system
, everything on the same circuit board is a much better design. On a Telephone system with separate control
boxes, the timing parameters and synchronization has to be a match.
Delays receiving messages, wrong
time stamp on delivery and not even getting messages is part of having separate systems. When it is integrated,
message light turn on immediately and things work faster, without problems.
9. Quality- How does it sound? 64 kbs is very good sound quality of audio
on a phone system. Some systems sound garbled and scratchy. People sometimes are hard to understand when playing
back messages. If the audio quality is bad or marginal, it will be that much harder to understand a fast talker
or muffled voice.
10. VOIP- Voip
is the latest craze and buzz word in telecommunications. Consider VOIP if you
have more than one location, have sales people in different cities or
employees that work from home.
It is more expensive to put in, but if the above requirements
are needed it will save you money. Think of VOIP like having remote extensions of your system online.
Also with the recent competition of providers, a new VOIP service has made it possible
to have a local business number for $27 a month! (minium number of lines is 3) With that service unlimited
Mainland US and Canada calling is included!
Call 919-359-1800 for Prompt
and Courtious Telephone Service!
Some of the serviced areas we cover are Durham, Chapel
Hill, Raleigh, Wake Forest,
Cary, Holly Springs,
Apex, Clayton, and
Smithfield, Goldsboro, and Wilson to
the East. Dunn, Sanford, Erwin, Lillington, and Fayetteville to the South.